This policy covers paid ownz add-ons. It preserves mandatory consumer rights and any more generous commitment made for your purchase.
For a purchase made directly from ownz, contact ownz using the route below and ask for a private channel. Once available, provide the transaction reference, purchase date, add-on and reason for the request. Never share wallet keys or payment credentials. Please raise mistaken, duplicate or undelivered purchases promptly so we can investigate.
You may ask us to consider a discretionary refund within 14 days of purchase. Approval is not automatic and depends on the circumstances, including delivery, use and the reason for the request. This request window does not limit statutory withdrawal rights, remedies for defects or other rights that apply for longer. We honour existing purchase commitments and applicable law.
For an approved direct-purchase refund, we will arrange repayment with you using a supported payment method, preferably the original method where available and lawful. Processing and network timing can vary. We will explain the amount and how any corresponding paid access changes. Do not send funds or disclose private keys to obtain a refund. Deleting a page or stopping use does not automatically issue a refund.
Current storage and domain-connection purchases are prepaid for 30 or 365 days and do not renew automatically. You can choose not to purchase another period. Each purchase has its own period and may overlap with earlier purchases. Branding removal is a one-time purchase. Stopping use and requesting money back are separate actions.
Paddle checkout is not currently available. For a future purchase sold by Paddle, its Refund Policy and Buyer Terms govern refunds, withdrawals and cancellation. Use the link in your receipt or Paddle buyer support; refunds for those purchases must be processed by Paddle. ownz can help with product problems. This policy does not reduce Paddle’s obligations or your statutory rights, including any applicable regional withdrawal rights. A 14-day request window is not a universal unconditional refund guarantee.
Contact the ownz maintainers through GitHub. Ask for a private channel before sharing account or payment details. Do not post passwords, payment credentials or personal documents in a public issue.